Policies

 

• Appointment Times and Cancellations - We schedule appointments on the hour from 8AM-2PM. We ask that you please be on time for your appointment. Any client that arrives over 15 minutes past their appointment will be considered a strike. If you need to cancel your appointment for any reason we ask that you please call by 3PM the day prior to your appointment so that we may fill the appointment time. If you cancel your appointment after the 3pm cut off it will be considered as a strike. We have a three strike policy regarding appointments. The 1st strike is an allowance as we do understand things happen. 2nd strike we will charge 50% of the groom price that will be due at the following appointment. 3rd strike we will no longer be able to schedule any appointments for you in the future. If you no show your first appointment we will no be able to schedule any appointments for you in the future.

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• Vaccination Policy - We require all pet to have the state mandated rabies vaccination by 6 months of age and will need to see proof of current vaccination papers unless we have vet verification that your pet is not able to be vaccinated. We do not require any other vaccinations but highly recommend your pet is up to date on all vaccinations.

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• Potty Policy - Please make your best effort to potty your pets before your appointment. We do have a designated pet waste station on the north side of the east entrance of the shopping center. While we understand accidents happen, it’s much more difficult to clean up an accident in the kennels, especially if they have already started the grooming process.

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• Flea & Tick Policy - If your pet has fleas and/or an extensive number of ticks we will do a flea and tick treatment at the expense of $8 added to your groom.

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• Matted Pets - Here at All Fur Paws we believe in humanity before vanity. While we strive to be able to give each pet their owner's preferred haircut, sometimes due to matting we are not able to do so. We are sometimes able to brush out small amounts of matting (at an additional fee), but in certain situations de-matting does more harm than good to the dog and therefore we have no other option than to start over with a very short shave. Dependent upon the severity of the matting there also may be an additional charge even to shave due to extra time taken to carefully shave out matting. We will make every attempt to let you know, either upon check-in or by phone, if we have to de-mat/shave part or all of your pup, but if we are not able to contact you we will proceed with whatever course of action we feel is necessary which may include extra de-matting fees.

 

Liability Release

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• All Fur Paws will be held harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms: special services or handling shall include but not limited to veterinary emergency services in the event the client is not available. Client authorizes All Fur Paws to act on his or her agent in the event of emergency and agrees to pay all costs incurred. Any/all damages or claims shall include but not limited to advanced age, neurosis, illness, previous injury, skin or coat conditions, or any other medical condition.​

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• Although All Fur Paws does not require your pet to be up to date on all vaccinations we highly recommend them to be. All Fur Paws is not responsible for any illness occurring as result of  visiting our facility.

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• Neglect of the pets coat can be cause for problems after grooming such as clipper rash/brush irritation, nicks or scrapes. All Fur Paws Is not responsible for hematoma of the ear, or any other situation related to improper coat care the pet(s) may have if not exposed to regular Grooming.

 

• Accidents happen. We at All Fur Paws will make every attempt to notify you of any major injury that is noticed while under our care. If it’s found to be at the fault of the owners or employees of All Fur Paws, All Fur Paws will pay for any and all medical expenses specific to that injury.

 

• The owners and employees of All Fur Paws makes their best effort to interpret the grooming instructions given. All grooming is guaranteed for 72 hours. Anything that is brought to our attention, within reason, will be fixed free of charge. After 72 hours, any work done will be charged an additional groom price.